This just in; it is rumored apparently that Bell or BCE will be amalgamating all their customer service departments into one big desk with agents answering all kinds of calls from various services such as Lucky, Bell Mobility, Bell Home phone and Bell Television services; including Vibe in a plan to save $400,000.00 per month in overhead costs as rumored, reducing five customer service platforms into one. It's easy. All you have to do is ask the customer for the account number or phone number and then answer their questions or query. If it's just a phone call regarding any service such as Television or the home phone, you answer the questions accordingly. The phone number when entered will pull up all the details, enabling the customer representative to answer the questions. There are sufficient prompts and help screens in the built in online help steps search function and you can just read them step by step to the customer. This will achieve tremendous cost savings and also time in training if the Help screens cover the most evident probabilities in customer responses bases on the most popular and regular questions. Erica Braun.

 This just in; it is rumored apparently that Bell or  BCE will be amalgamating all their customer service departments into one big desk with agents answering all kinds of calls from various services such as Lucky, Bell Mobility, Bell Home phone and Bell Television services; including Vibe in a plan to save $400,000.00 per month in overhead costs as rumored, reducing five customer service platforms into one.    It's easy. All you have to do is ask the customer for the account number or phone number  and then answer their questions or query.       If it's  just a phone call regarding any service such as Television or the home phone, you answer the questions accordingly. The phone number when entered will pull up all the details, enabling the customer representative to answer the questions.  There are sufficient prompts and help screens in the built in online help steps search function and you can just read them step by step to the customer.  This will achieve tremendous cost savings and also time in training if the Help screens cover the most evident probabilities in customer responses bases on the most popular and regular questions.  

Erica Braun.